Design & user experience

Make complex operational software usable by people who never asked for software.

The people using what you design did not choose it and cannot avoid it. They are entering a hundred lines, not three, on a machine in a warehouse, and they have a job to finish. Designing for that is a different discipline from designing a marketing flow, and it is the one that decides whether an implementation is adopted or worked around.

What the week looks like

• Workflow and interface design for dense data
• Design systems that survive twenty screens
• Accessibility as a build requirement, not a pass at the end
• Prototypes tested against real volumes