A field service business books in minutes, not days
An automated booking and confirmation workflow synchronised across every staff calendar, removing double-bookings entirely.
- Client
- Service business
- Industry
- Field services
- Country
- Belgium
- Timeline
- 5 weeks
The challenge
The situation
Scheduling ran on phone calls, email and a shared spreadsheet. Confirmations took two days, and double-bookings were a standing risk that someone had to catch by eye.
How we approached it
The thinking
Double-bookings are a data problem wearing a process costume: they happen when availability lives in more than one place. So we made the calendars the single source of truth and resolved availability once, at the moment of booking, rather than reconciling afterwards. Confirmation then becomes immediate instead of a follow-up task.
What we built
The engineering
An automated booking and confirmation workflow synchronised across every staff calendar. Availability is resolved at request time, the confirmation goes out immediately, and conflicting slots cannot be offered in the first place.
- Multi-calendar availability synchronisation
- Automatic confirmation workflow
- Conflict prevention across staff
How it helped
The difference
Booking stopped consuming administrative hours, and customers stopped waiting two days to find out whether they had an appointment.
Measured result
Booking confirmations went from two days to under five minutes, with no double-bookings since launch.
Next step
Got a problem shaped like this one?
Tell us the situation in plain language. We'll tell you how we'd approach it, what we'd build first, and where the risk sits.
Direct
contact@solinovo.comWe reply within one business day. If we're not the right fit, we'll say so.