Field services. Automation.
A field service business books in minutes, not days.
- 5
- minutes to confirm, from two days
- 0
- double-bookings since launch
- 5
- minutes to confirm, from two days
- 0
- double-bookings since launch
- Client
- Service business, Belgium
- Industry
- Field services
- What we built
- Automation
- Timeline
- 5 weeks, 2025
Before
An automated booking and confirmation workflow synchronised across every staff calendar, removing double-bookings entirely.
Scheduling ran on phone calls, email and a shared spreadsheet. Confirmations took two days, and double-bookings were a standing risk that someone had to catch by eye.
What we built
01
The decision that shaped it
Double-bookings are a data problem wearing a process costume: they happen when availability lives in more than one place. So we made the calendars the single source of truth and resolved availability once, at the moment of booking, rather than reconciling afterwards. Confirmation then becomes immediate instead of a follow-up task.
02
What we engineered
An automated booking and confirmation workflow synchronised across every staff calendar. Availability is resolved at request time, the confirmation goes out immediately, and conflicting slots cannot be offered in the first place.
03
Multi-calendar availability synchronisation
Automatic confirmation workflow. Conflict prevention across staff.
04
What leaves the system
Booking stopped consuming administrative hours, and customers stopped waiting two days to find out whether they had an appointment.
01
The decision that shaped it
Double-bookings are a data problem wearing a process costume: they happen when availability lives in more than one place. So we made the calendars the single source of truth and resolved availability once, at the moment of booking, rather than reconciling afterwards. Confirmation then becomes immediate instead of a follow-up task.
02
What we engineered
An automated booking and confirmation workflow synchronised across every staff calendar. Availability is resolved at request time, the confirmation goes out immediately, and conflicting slots cannot be offered in the first place.
03
Multi-calendar availability synchronisation
Automatic confirmation workflow. Conflict prevention across staff.
04
What leaves the system
Booking stopped consuming administrative hours, and customers stopped waiting two days to find out whether they had an appointment.
- Multi-calendar availability synchronisation
- Automatic confirmation workflow
- Conflict prevention across staff
What changed
Booking confirmations went from two days to under five minutes, with no double-bookings since launch.
Booking stopped consuming administrative hours, and customers stopped waiting two days to find out whether they had an appointment.
Have a process shaped like this one?
Describe it in plain language. We will respond with a proposed architecture, a first milestone and the key risks.
We respond within one business day. If we are not the right fit, we will tell you.